Customer Service and Selling Essentials

Train new hires, and existing associates, in the crucial areas of selling and service. NRF University wired offers two new online courses in customer service and sales: Customer Service Essentials and Selling Essentials.

The Customer Service and Selling Essentials courses teach learners strategies and skills essential for building strong customer relationships and delivering the best customer service.

Developed based on the National Skill Standards for Customer Service and Sales, these courses are also excellent training resources for the National Professional Certifications in Customer Service and Sales.

Customer Service Essentials topics include:

• Understanding your customer
• Meeting customer needs
• Educating your customer
• Best practices and resources

Selling Essentials topics include:

• Preparing to sell
• Closing the sale
• Sales follow-ups

Customer Service Essentials and Selling Essentials are online, self-paced courses and can be taken individually or as a set, based on your training needs. These online courses includes interactive lessons and mini-assessments for skill measurement throughout. Each course costs $80 per learner and takes roughly five hours to complete. Get a sneak preview of how the course is outlined.

To purchase, please contact NRF's eLearning Manager or visit www.nrfuniversitywired.com and register for a login.